The Zoiper app is a softphone that you can use in your iPhone or Apple device to connect to your myPBX phone extension.
Warning regarding using your phone extension on a mobile device
We strongly suggest that you use your phone extension on a mobile device only in special cases and not on a daily basis since there are several drawbacks to consider:
- If you don’t open the App, you won’t get any calls
- If you block your mobile device like you normally do when you’re not using it, you’ll lose the connection to the myPBX business phone system and won’t receive any calls.
- Calls work great on 4G connection but on most 3G connections connection is lost frequently resulting in call drops and robotized voice. It’s always better to use it on a Wi-Fi network.
- Zoiper and other Softphone applications consume lots of battery since they require a permanent connection to the server.
How do I configure Zoiper on an iPhone
First login to myPBX Control panel and get your phone extension details by clicking on Settings -> Phone Extensions -> click on the desired phone extension and then on the Instructions tab.
Install and Open Zoiper
Go to the App Store and install the Zoiper App, we suggest you connect your phone to a Wi-Fi Network.
When you open Zoiper, it will show you two messages saying that it cannot access the Camera and the Microphone.
Enable the Mic and Camera access
Open your iPhone Settings and go to Privacy.
Now click on the microphone, search on the apps enable it for Zoiper.
Go back and click on the Camera and enable it for Zoiper, you don’t really need the camera for myPBX, but it’s annoying to get that message every time you open the App.
Configuring Zoiper on your IPhone
Now go back to the Zoiper APP and click on Settings.
Now click on Accounts, click the plus sign and then “Yes”, and next click Manual configuration.
In the next screen type the information of the phone extension as explained in this image:
Now you’re ready to call.
Each time you open Zoiper, it will connect to your myPBX phone extension.